Return and Refund Policy
Return of Goods
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include a tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service team.
Faulty Items
If you have received a faulty item, please contact our support team immediately with the following information:
- Your order number
- Which item is damaged
- A description of the issue
- Photographic evidence
If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note, or replacement without proof of damage verified by a support team member.
Incorrect Items
In the unlikely event that you receive the wrong item, please contact our support team immediately with:
- Your order number
- The name of the item you did not receive
- The name of the item you did receive
- A photo of the item you received
Exchanges
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the product and placing a new order for the correct item.
Return Shipping Costs
For faulty, damaged, or defective products, there is no return charge. - If the customer ordered the wrong product, the item does not fit, or the item is no longer wanted, the customer is responsible for the actual cost of return shipping and must provide proof of return (tracking/receipt).
Return Address
2nd Floor, Building 9, No. 887 Changchun West Rd.China (Zhejiang) Pilot Free Trade Zone, Jindong District
Jinhua, Zhejiang
China
Customer Support
If you have any questions, please contact our customer support team: info@northstyleco.com